Effective Date: August 2026
At Kioma Guest House, we are committed to protecting your privacy and ensuring that your personal information is collected, used and stored responsibly in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
We may collect the following information when you interact with us:
- Full name
- Contact number
- Email address
- Identification or passport details (where required)
- Reservation and booking information
- Payment information (processed securely through third-party providers)
- Vehicle registration details (where applicable)
- Special accommodation requests
2. How We Use Your Information
Your information is used to:
- Process and confirm reservations
- Communicate regarding your booking
- Provide accommodation and guest services
- Respond to enquiries
- Improve our services
- Comply with legal and regulatory requirements
- Prevent fraud and maintain security
3. Sharing Your Information
We do not sell or rent your personal information.
Your information may only be shared with:
- Secure payment processors
- Booking platforms where your reservation originated
- Law enforcement or government authorities when legally required
- Service providers assisting in the operation of our business
4. Data Security
We implement appropriate administrative, technical and physical safeguards to protect your personal information from unauthorised access, loss, misuse or disclosure.
5. Cookies
Our website may use cookies to:
- Improve website functionality
- Analyse website traffic
- Remember user preferences
You may disable cookies through your browser settings, although some website features may not function correctly.
6. Your Rights
Under POPIA, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion where legally permissible
- Withdraw consent where applicable
- Lodge a complaint with the Information Regulator of South Africa
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices or content.
8. Changes to this Policy
We reserve the right to update this Privacy Policy at any time. Changes become effective once published on this website.
9. Contact Us
For any privacy-related enquiries, please contact Kioma Guest House directly using the contact details provided on our Contact page.